The Situational Decision Appraisal (SDA) is designed to highlight an individual’s situational judgement and decision making priorities when confronted with challenging work situations that have conflicting demands. It describes the individual’s inclinations based on 5 important aspects: Employer Priority, Team Work, Customer Orientation, Personal Initiative, and Risk Focus.
Refers to giving priority to the employer’s interests such as maintaining a good reputation, ensuring business profitability and maximising operating efficiency.
Refers to working well with colleagues towards common goals and maintaining good relations despite differences or conflicts of interest.
Refers to giving priority to customers’ interests and needs, and ensuring that customer satisfaction comes first.
Refers to actively finding ways to improve the situation without being prompted.
Refers to following established policies, rules and regulations to avoid liabilities, accidents and problems.
3 versions available.
- SDA Extended: Food & Beverage
- SDA Extended: Hotel
- SDA Extended: Retail
|Duration :||There is no time limit for the SDA, although the SDA usually takes 15-30mins to complete.|
|Norms :||Singapore general population norms|
|Reports :||Management Report|